Shipping & Returns
Thank you for visiting and shopping at 3rdgenfamilyfarms.com! 3rd Gen Family Farms ships all of our orders via [USPS/UPS/FedEx/DHL]. You will receive an email update with your tracking number once your order has shipped.
All orders are processed within 2-8 days. Standard shipping typically takes between [10-14 business days], for destinations within the United States. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.
Once your order has shipped, you will receive an email with a tracking number to track your order via USPS. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.
3rd Gen Family Farms is not responsible for any customs or import fees you may incur during or after shipping (tariffs, taxes, VAT, etc.).
If you have any questions or concerns regarding your order, feel free to contact us at Cervantez.email@example.com
Return & Exchange Policy
The website listed above, hereinafter referred to as "website" is operated by the following party:
Charles Cervantez, an individual based in the state of California (hereinafter referred to as "Operator")
For any questions or comments regarding this Refund Policy, the Operator may be reached at the following contact points:
Please be advised that for sales not at the seller's usual place of business, the federal "Cooling-Off" rule may apply. This rule gives customers the right to cancel a sale made at their home, workplace, or dorm that was under $25 or cancel a sale made at a seller's temporary location, like a fairground, motel, or convention center that was under $130. An attorney licensed in the relevant jurisdiction will be able to assist.
Customers may request a retund on goods sold within 15 days of receipt.
To be eligible for a return the following conditions must be met:
The item must not be used.
The item must not be damaged.
If the above conditions are not met, Operator reserves the right to reject return and refund.
In case of item return. customer will be responsible for paying cost of shipping.
Retunds on sale items are permissible and subiect to the same conditions as refunds on regularly priced items.
Customers may request an exchange in lieu of a refund. Exchange requests will be processed and accepted or denied.
Returns are to be sent to the following address:
1801 Eastman Ave. Oxnard, CA 93030