Shipping & Returns
Shipping Policy
Thank you for visiting and shopping at 3rdgenfamilyfarms.com! 3rd Gen Family Farms ships all of our orders via [USPS/UPS/FedEx/DHL]. You will receive an email update with your tracking number once your order has shipped.
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All orders are processed within 2-8 days. Standard shipping typically takes between [10-14 business days], for destinations within the United States. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.
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Once your order has shipped, you will receive an email with a tracking number to track your order via USPS. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.
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3rd Gen Family Farms is not responsible for any customs or import fees you may incur during or after shipping (tariffs, taxes, VAT, etc.).
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If you have any questions or concerns regarding your order, feel free to contact us at Cervantez.charles89@gmail.com
Return & Exchange Policy
The website listed above, hereinafter referred to as "website" is operated by the following party:
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Charles Cervantez, an individual based in the state of California (hereinafter referred to as "Operator")
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For any questions or comments regarding this Refund Policy, the Operator may be reached at the following contact points:
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Please be advised that for sales not at the seller's usual place of business, the federal "Cooling-Off" rule may apply. This rule gives customers the right to cancel a sale made at their home, workplace, or dorm that was under $25 or cancel a sale made at a seller's temporary location, like a fairground, motel, or convention center that was under $130. An attorney licensed in the relevant jurisdiction will be able to assist.
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Customers may request a retund on goods sold within 15 days of receipt.
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To be eligible for a return the following conditions must be met:
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The item must not be used.
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The item must not be damaged.
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If the above conditions are not met, Operator reserves the right to reject return and refund.
In case of item return. customer will be responsible for paying cost of shipping.
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Retunds on sale items are permissible and subiect to the same conditions as refunds on regularly priced items.
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Customers may request an exchange in lieu of a refund. Exchange requests will be processed and accepted or denied.
Returns are to be sent to the following address:
1801 Eastman Ave. Oxnard, CA 93030
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